Privacy Policy
1. Who we are

Amzam Ventures Limited is a vehicle rental and outdoor gear company based in Lusaka, Zambia.

2. What we collect

• Identity data: name, email, phone, ID or passport, driver’s licence details.

• Booking data: pickup and return details, locations, vehicle category, extras, payments, invoices.

• Verification data: copies or photos of ID, licence, proof of address where required.

• Usage and device data: pages visited, IP address, browser type, cookies, analytics.

• Communications: emails, calls, chats, and forms submitted.

3. How we use data

• Process reservations, payments, contracts, and customer support.

• Verify identity and eligibility to drive.

• Manage fleet logistics, insurance, and incident handling.

• Provide marketing communications when consented or permitted.

• Improve our website, services, and security.

4. Lawful bases

We process personal data under the Zambia Data Protection Act, 2021 on one or more of the following bases: contract, legal obligation, consent, and legitimate interests such as fraud prevention and service improvement.

5. Sharing

We may share data with:

• Payment processors and banks.

• Insurers, roadside assistance, and repair partners.

• Drivers and logistics partners for deliveries and collections.

• Law enforcement when legally required.

• Professional advisers and IT service providers.
  We do not sell personal data.

6. International transfers

If data is transferred outside Zambia, we use appropriate safeguards such as contractual clauses or equivalent protections.

7. Retention

We retain records for as long as needed to provide services, comply with law, resolve disputes, and enforce agreements. Typical retention for booking and financial records is 7 years.

8. Security

We implement administrative, technical, and physical controls to protect personal data. No method of transmission or storage is perfectly secure.

9. Your rights

Subject to law, you may request access, correction, deletion, restriction, objection to processing, and data portability. You may withdraw consent where applicable.

10. Cookies

We use necessary cookies for site operation and optional analytics cookies to improve performance. You can control cookies in your browser settings. A cookie banner will capture consent for non-essential cookies.

11. Marketing

You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

12. Children

Our services are not directed to children under 18. We do not knowingly collect their data.

13. Contact

To exercise rights or raise concerns, contact:
Email: davidischone84@yahoo.com
Phone: 0963 246 548 / 0955 685 236
Address: Unit, Leopards Hill Business Park, Leopards Hill Road, Lusaka, Zambia